Press Release - New Area General Manager

Rooter Ranger Announces Brian Duncan as New Area General Manager, Ushering in a New Era of Exceptional Service, Transparency, and Customer Care

November 25, 2025 — Rooter Ranger, a leading provider of residential drain opening, sewer repair, and replacement services, is proud to announce the appointment of Brian Duncan as its new Area General Manager. Duncan brings more than a decade of proven leadership in customer experience, sales, and operational management; experience that will strengthen Rooter Ranger’s commitment to delivering trustworthy, high-quality service to homeowners across the region.

Duncan’s background includes transforming customer-facing teams, implementing ethical sales practices, and creating service cultures built on empathy and transparency. His approach aligns directly with Rooter Ranger’s sharpened focus on rebuilding trust, elevating the homeowner experience, and ensuring residents receive honest recommendations and reliable solutions without pressure, confusion, or surprises.

A Fresh Perspective Rooted in Ethics, Transparency, and Quality

Under Duncan’s leadership, Rooter Ranger customers can expect an elevated service model that prioritizes:

• Ethical Sales Practices – Shifting the industry standard away from pushy, fear-based tactics toward clear, fact-based education.
• Transparent Estimates – Providing homeowners with straightforward explanations and itemized pricing before work begins.
• Quality Service Delivery – Ensuring every drain opening, sewer repair, or full replacement is completed with craftsmanship, professionalism, and care.

“Homeowners deserve service they can trust,” Duncan said. “My goal is to build a culture where every technician acts as a partner to the customer. Someone who listens, explains, and genuinely helps them make the best decision for their home.”

Introducing: The Rooter Ranger Promise

With Duncan now at the helm, Rooter Ranger is proud to spotlight its renewed commitment to homeowners through The Rooter Ranger Promise. A pledge that defines the experience customers can expect at every visit:

The Rooter Ranger Promise

Honest Options
Technicians will walk homeowners through every finding, offer multiple solutions when available, and clearly explain the pros and cons of each. No upsells. No scare tactics. Just the facts.

Respect for the Home
From wearing protective gear to thorough cleanup, the team treats every home as if it were their own. This ensures a respectful, clean, and professional experience from start to finish.

No-Pressure Recommendations
Customers will never feel pushed into a repair. Rooter Ranger provides guidance and expertise, empowering homeowners to make confident, informed decisions on their timeline.

100% Transparency
Clear estimates, detailed scope of work, and full visibility into pricing and process. No fine print, no hidden fees, and no surprises.

Strengthening Rooter Ranger’s Leadership and Customer Focus

Brian’s leadership style embodies everything customers value: honesty, clarity, and a genuine commitment to doing the right thing. His addition marks a pivotal moment for Rooter Ranger with a commitment to refining service standards and strengthening trust with homeowners across all the markets Rooter serves.

Duncan will oversee operations across Rooter Ranger’s service territories, including Phoenix, Sun City, Las Vegas, Grimes, and St. Petersburg, focusing on technician training, customer satisfaction, operational efficiency, and brand consistency.

About Rooter Ranger

Rooter Ranger is a residential drain and sewer specialist providing fast, reliable service for drain openings, sewer repairs, and full sewer line replacements. With teams across the Southwest and Midwest, Rooter Ranger is committed to delivering honest, transparent, and high-quality service backed by the Rooter Ranger Promise.